FAQ

We ship kits & batteries within 7 days and it takes 6 weeks with standard shipping and 2-3 weeks with express shipping.

You will receive your tracking number when it is shipped out.

Warranty

2 year warranty for motor, 1 year warranty for controller, 1 year battery

Measurements

Fat/snow tyre, bigger dropout size and other special models & ebike related accessories, please contact me to confirm the price. 

The dropout is where the axel of your rear wheel slots into the frame, the dropout measurement is the distance between these two slots.

We aren't liable for customers ordering an incorrect dropout size for their kit.

Battery FAQ

Q: What type is this electric bike battery?
A: It is li ion battery,Chemical is Li(NiCoMn)O2.

Q: What is the difference between li ion battery,NI-MH battery and Lead acid battery?
A: E-bike Li-ion battery have longer cycle life,normal cycle life is 800-1000 times, and also with light weight,small size, No memory effect,Nontoxic, environmental friendly.

Q: What's temperature range of charge and discharge?
A: Charge Temperature: 0 to 45°C and Discharge Temperature: -20 to 65°C

Q: What kind of cells used on this electric bicycle battery?
A: Different capacity with different cells, we make the battery with original A grade Brand or LG Samsung and high quality battery cells,all can be customized as your requests.

Q: Do your e-bike battery come with charger?
A: All of our e-bike batteries come with charger.We have normal charger and fast charger.If you need fast charger please contact with us.

Q: Do your electric bike batteries come with BMS?
A: Yes, Our batteries all with BMS, with stable performance.Which can protect the battery avoid short circuit,Overcharged,Over discharge and Over current.